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Terms & Conditions

By submitting an order, you are accepting the Terms and Conditions of the Quixotic Records website.

Terms and Conditions for the Supply of Products

Your Details

   1. When you buy products or register with the Quixotic Records website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
   2. If any of your details change, such as your credit card billing address, you must inform Quixotic Records as soon as possible. You may update your details by signing into your account on the Quixotic Records website, and update the relevant section.

The Contract Between Us

   1. Any contract for purchases made through the website will be with Quixotic Records
   2. Quixotic Records must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received Quixotic Records will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Quixotic Records’ acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
   3. Quixotic Records are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
   4. The prices payable for goods are as set out in the website, inclusive of VAT. Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes or duties payable including VAT, and will be required to pay extra for delivery and clearance where necessary.

Availability Of Goods You Order

If Quixotic Records has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Quixotic Records from your credit card will be re-credited to your account and Quixotic Records will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Quixotic Records will not be obliged to offer any additional compensation for disappointment suffered.

Delivery Of Goods To You

   1. Quixotic Records will post the goods ordered by you to the person and address you give Quixotic Records at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. For non-UK destinations, the consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.
   2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.
   3. You will become the owner of the goods you have ordered when the goods are dispatched to you from our premises in England.

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Quixotic Records has no control over additional charges in relation to customs clearance. Quixotic Records recommend that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of record and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.

Please note that when shipping goods from England, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the UK, you are deemed to be the importer of the goods an d must therefore comply with all the laws and regulations of the country into which the goods are being delivered.


This is as follows:

   1. If the goods Quixotic Records delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Quixotic Records shall have no liability to you unless you notify Quixotic Records at info@quixoticrecords.com stating “faulty order” clearly in the subject heading within 10 working days of the delivery of goods in question.
   2. If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you, Quixotic Records shall have no liability to you unless you notify Quixotic Records at info@quixoticrecords.com stating “missing order” clearly in the subject heading within 40 days of the date on which the confirmation email was sent to you.
   3. If you notify a problem to Quixotic Records under this condition, Quixotic Records' only obligation will be, at its option:- to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.
4. Quixotic Records will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Quixotic Records under this condition and Quixotic Records shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the paragraph above.
   5. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force Majeure

Quixotic Records shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which Quixotic Records excludes its liability to you) the enforceability of any other part of these conditions will not be affected.


Quixotic Records operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please write to Quixotic Records at the following address:

Quixotic Records
PO BOX 27947

The contract between us shall be governed by and interpreted in accordance with UK law, and the UK courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current Quixotic Records Website prices, delivery details and Quixotic Records contact details, set out the whole of our agreement relating to the supply of the goods to you by Quixotic Records. These terms and conditions cannot be varied except in writing signed by a director of Quixotic Records. In particular nothing said by any sales person on behalf of Quixotic Records should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Quixotic Records. Quixotic Records shall have no liability for any such representation being untrue or misleading.


In these terms and conditions:-

' Quixotic Records' or  ' Quixotic ', means Quixotic Records
PO BOX 27947, London SE7 8WN any connected organisation that actually supplies goods ordered by you and any successor to its business;

'working day' means every day of a calendar year apart from weekends and statutory and public holidays;

'us' means Quixotic Records

'you' and 'your' means the person ordering goods under these terms and conditions.